Refund Policies

 
 
 

store return policy

Store merchandise may be returned or exchanged if in like new, unused condition. Yarn that has been wound or used is non returnable or exchangeable. Knitting needles and crochet hooks may be exchanged only. Patterns and books are final sale and are non returnable or exchangeable. Sale items are final sale and are non returnable or exchangeable.

 

class refund policy

Payment is due at time of registration in order to reserve your spot in the class.

  • Cancellations must be made 48 hours before the class for a refund.

  • Class may be cancelled with less than 3 participants at the discretion of the instructor.

  • If unable to hold the class due to bad weather conditions, the class will be rescheduled.

 

private lessons

Payment is due at the end of the lesson payable to the instructor.

  • Payments may be made in cash or through PayPal. No Checks.

  • Please Cancel 48 hours in advance so the instructor may book a new lesson with another student.

  • If unable to hold the lesson due to bad weather conditions, the lesson will be rescheduled.

 

digital products policy

This includes any digital downloads, pdf's, pdf patterns, and videos.

Due to the nature of digital products, NO REFUNDS WILL BE GIVEN. 

NO EXCEPTIONS.

Please make sure you are purchasing the correct pattern and know how to read the finished pattern before purchasing. All required information is included with all digital downloads. All digital products are tested to ensure quality and usability. 

Having access to a printer and printing the patterns properly is the sole responsibility of the customer. Customer choice and error is not grounds for a refund.

By clicking the submit payment button you are agreeing to these terms. If you do not agree to these terms, do not purchase a digital product.

 

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